Small Business Documentation For Financial Success
Businesses adapting the franchise business model strengths to improve their company’s financial success find business documentation a daunting task. With experience assisting small businesses start out with a successful business financing and systems, US Business Finance Corp has evolved a simple solution to this task. Diagram and then document the company – who answers to who – and then follow the money trail from advertising and sales through to payment.
The foundational training is centered on the company culture, which covers the basics such as who is the employee accountable to and what are they responsible for, dress code, using the time clock, calling when there are schedule changes, and use of company property. Make sure there are no “unspoken rules” that carry greater weight than the documented rules. Unspoken rules can undermine the success of the best systems.
When training employees, by following the money trail, the employee has a logical framework to couch their new found knowledge. Start with product training, possibly on a graduated basis for more involved products, so they know what the company offers – and what problems the products solve.
The next step in the money trail is sales. Sales training ranges from operational steps such as working the cash register and credit card terminals to the customer service area of handling irate customers, finding the right product for clients to soliciting customer feedback. The US Business Finance Corp team provides our merchant credit card account owners and employees training on both the credit card “point of sale” terminals and the handling of various customer situations. We believe credit cards should benefit your company with greater income and by minimizing “operator error” and credit requests through training we can help improve your business and protect your profit margins.
The last steps are usually the back office steps of handling payroll, invoicing and bill collecting. Though maybe somewhat tedious, one place most businesses have room for improvement is timely billing on their outstanding accounts. The sooner invoices are sent, the sooner clients will send their payments and keep the cash flow at the necessary level to meet the business’s own bills.
Documentation in some areas can be as simple as block diagrams or photographs of steps in a process. Simplifying steps aids in their ability to be remembered as well as the time it takes to document the steps. And it help keep documentation maintenance time low so its more likely that your training material remains current to your business’s innovations and improvements.
US Business Finance Corp realizes the tremendous benefits to consistent training as well as consistent customer service and help from your credit card service provider. We assist our customers, not just in providing great rates, but also in providing the training necessary to protect your merchant account status and your rates. Contact our small business financing team and credit card services experts today.
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Filed under: Alternative Capital, Management and HR, Marketing and Sales, MasterCard/VISA, Your New Business
